Cuyahoga County Recognizes April as 9-1-1 Education Month

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Media contacts:  
Christopher Harris: (216) 443-7157 or
Rich Luchette: (216) 698-5637, (216) 797-0931, or

National public safety campaign tips to promote awareness and proper usage

CUYAHOGA COUNTY – The nation’s 9-1-1 system plays a critical role in ensuring fast and effective emergency response. In recognition of the 9-1-1 system’s vital role, Cuyahoga County is joining communities across America in observing April, 2014 as 9-1-1 Education Month. Cuyahoga County Office of Emergency Management is encouraging residents to make sure they know how to use 9-1-1 properly. Important tips include:
  • Know your location when calling 9-1-1, especially when calling from a vehicle. The 9-1-1 system cannot locate you immediately when calling from a cell phone.
  • Make sure your children know their address, and advise them on how important it is not to play with this system, as it could prevent someone else that needs help.
  • Address numbers should be visible at all times, this way safety forces can find you in an emergency.
  • You cannot send texts or pictures to 9-1-1. This technology is not yet locally available. To get the right help immediately - call 9-1-1 directly.
  • Always remove the battery from an old cell phone before giving it to children to play with. Even if a phone no longer has a service contract, it can still call 9-1-1.

“9-1-1 plays a fundamental role in saving lives and protecting the residents of Cuyahoga County,” said Ken Mills, Director of Public Safety and Justice Services. “We’re encouraging all residents to educate themselves and others on the proper use of 9-1-1, not just in April, but throughout the entire year.”

Cuyahoga County recognizes the vital role of Cuyahoga Emergency Communications System (CECOMS) in Cuyahoga County’s 9-1-1 system. All cellular 9-1-1 calls placed from anywhere in the county are first answered by CECOMS operators. Last year CECOMS, an agency of Cuyahoga County government, answered nearly 700,000 9-1-1 calls.

The Cuyahoga County Office of Emergency Management’s mission is to protect lives, property, the environment, and the economy. For additional information, contact us at 216-443-5700 or online at