Emergency Alert System Cybersecurity Incident

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CUYAHOGA COUNTY — Cuyahoga County is informing residents of a nationwide security incident involving the OnSolve CodeRED platform. The third-party system operated by Crisis24 has been subcontracted by Cuyahoga County and is used by participating municipalities to send alerts and notifications via the ReadyNotify application. On Tuesday, December 2, the County’s Office of Emergency Management learned that the CodeRED system had experienced a cybersecurity incident that potentially compromised ReadyNotify subscriber information.

 

The Code Red system is NOT connected to any County IT platforms.

 

Although Crisis24 has not disclosed to the County the extent of the security breach, it is important to note that the information stored within the ReadyNotify system is limited to names, addresses, phone numbers, email addresses, and the lists to which users are subscribed. No financial data, social security numbers, or other sensitive information is stored in the system.

 

Those currently subscribed to ReadyNotify are urged to take proactive steps to keep their personal information secure.

 

Residents subscribed to the County’s ReadyNotify emergency alert system should take action by:

  • Creating new passwords for ReadyNotify accounts
  • Creating new passwords for any accounts with the same or similar passwords used for Ready Notify
  • Enabling multi-factor authentication wherever possible
  • Monitoring all financial accounts for any unusual activity

 

Residents are advised to report suspicious or illegal activity to law enforcement.

 

Inquiries regarding this incident should be directed to:

CodeRED by Crisis24

 

To reset a password, residents should visit https://cuyahogacounty.gov/ready/readynotify and select the appropriate community. On the subsequent login page, there is a “forgot password” link that will begin the password reset process.  

For locked accounts, or additional assistance, please email ReadyNotifySupport@cuyahogacounty.gov.

  
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