Media Contact: Jennifer Ciaccia, 216-250-5863, jciaccia@cuyahogacounty.gov

CUYAHOGA COUNTY, OH — The Cuyahoga County Office of Child Support Services has launched new online tools for document signatures and live chat, aimed at making the agency more accessible and easier to use for parents and getting resources to children faster.

“New and improved resources give families better options and access to child support services,” said Tiffany Dobbins-Brazelton, Director of the Cuyahoga County Office of Child Support Services. “By implementing DocuSign and chat support through our website, the Office of Child Support Services is increasing the ways in which people can access the resources they need.”

DocuSign is a software platform that allows users to electronically sign and manage documents. It is being used by the Office of Child Support Services for the Application for Child Support Services and Hearing Waivers. Both forms can be accessed on the Office of Child Support Services website, replacing some manual paper-based processes and eliminating the need to print, mail or be physically present at the agency to file these documents.

Live Chat support is now available to assist clients with basic questions regarding child support services. Individuals seeking guidance about how to establish a support order, how to make support payments, or similar matters can chat with an agent Monday – Friday between 10 a.m. to 2 p.m. The chat option is available on the Office of Child Support Services website. For more in-depth case-specific questions, individuals are encouraged to call the Contact Center at (216) 443-5100.