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Sheryl Harris, Director
Cuyahoga County's Department of Consumer Affairs makes sure people who live or shop in Cuyahoga County get what they pay for. Our Weights and Measures Division tests store scales, gas pumps and other measures used in retail sales to consumers. Our Consumer Protection Division mediates consumer complaints against companies.
Consumer Affairs convenes Scam Squad, a multi-agency task force that helps Cuyahoga County residents avoid, report and recover from scams. Scam Squad’s collaborative model and projects, including Hang Up If cards, bitcoin ATM scam warnings and the educational Scamo bingo game, have been replicated by jurisdictions across the country.
Contact Information
Phone:
Consumer Affairs Main:
216-443-7035
Weights & Measures:
216-443-7035
Scam Squad Line:
216-443-7226
Email:
ConsumerAffairs@cuyahogacounty.gov
Address:
Cuyahoga County Administrative Headquarters
2079 East Ninth Street, Fourth Floor, 4-200
Cleveland, OH 44115
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Terry joined the Cuyahoga County Department of Consumer Affairs in September 2024. He has degrees from Duquesne University and the University of Akron. Terry has over twenty-six years of investigative experience as a United States Postal Inspector in Cleveland, OH and Washington, DC. His career experience is in the areas of fraud investigations, mass-marketing fraud, and elder fraud. Terry is happy to be working again in consumer protection and serving the citizens of Cuyahoga County.
