An official website of the Cuyahoga County government. Here’s how you know
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Our Goals | Provide Superior Services | |||
GOAL 13Maintain financial strength and operational efficiency. | 13.1: Provide staff the data, tools and training they need to deliver results 13.2: Create a balanced budget that reflects our priorities 13.3: Increase staff capacity to drive and support innovation and performance improvement efforts 13.4: Create efficiencies and savings through continuous improvement 13.5: Implement an ERP system and improve critical county processes 13.6: Develop and implement a strategic sourcing plan 13.7: Devise and implement a strategic revenue generation plan | |||
GOAL 14Provide a superior customer experience. | 14.1: Consistently provide an excellent customer experience 14.2: Expand omni-channel access to services through the smart and effective use of technology 14.3: Provide easier access to services through targeted neighborhood partnerships and outreach 14.4: Establish “any door is the right door” policies and practices for better access to government services 14.5: Provide services in spaces that are welcoming, comfortable and well-designed for both customers and staff 14.6: Build trust in government | |||
GOAL 15Make Cuyahoga County an Employer of Choice. | 15.1: Become an Employer of Choice 15.2: Create a positive, open, supportive culture that values our staff, prioritizes our customers, reflects our values, encourages innovation and promotes teamwork and inclusion 15.3: Develop approaches to address legacy compensation and benefit issues 15.4: Ensure proactive, regular two-way communication among county staff | |||
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